A successful restaurant visit starts the moment guests arrive. It’s important that furnishings, service procedures, and communication channelsare designed to be accessible.
Accessibility is not an extra; it is genuine hospitality. It is what makes a restaurant visit part of what Vienna stands for: enjoyment for everyone.
KEY FACTS
Accessibility begins when the guest arrives
An accessible gastronomy experience starts with arrival, orientation, and choosing a seat.
Service procedures should work for everyone
From greeting guests to taking payment, each step should be clear, respectful, and easy for guests to follow.
Providing clear information
Easy-to-read menus and clear communication make ordering and orientation easier for all guests.
Enabling independent use
Wheelchair-accessible tables, reachable buffets, and easy-to-use payment options support independence.
