Information without barriers. Enabling access — because first impressions count.
The first contact and booking phase offers one of the greatest opportunities for tourism businesses. Businesses that communicate clearly, honestly, and accessibly from the outset build trust and are more likely to gain guests who return and recommend them to others.This module shows how businesses can optimize their visibility at the first point of contact, provide transparent information, and make the booking process as accessible as possible.
At Hotel Zeitgeist Vienna, we have made a conscious commitment to comprehensive accessibility — from fully wheelchair-accessible rooms and step-free access throughout the property to fully accessible public areas and a trained team that can respond professionally to individual needs. We are particularly proud that our hotel was designed to be fully accessible from the outset, supporting independence and comfort in equal measure.
KEY FACTS
Visibility determines bookings
Businesses that cannot be found online do not exist for many guests with disabilities.
The website is the first point of access
An accessible website is not optional but a prerequisite, both legally and for business success.
Direct online booking builds trust
Accessible rooms that can be booked directly online are rare and therefore a clear competitive advantage.
Personal contact reduces barriers
A named contact person on the website saves guests time and strengthens confidence in the business.
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Visibility determines bookings
Businesses that cannot be found online do not exist for many guests with disabilities.
The website is the first point of access
An accessible website is not optional but a prerequisite, both legally and for business success.
Direct online booking builds trust
Accessible rooms that can be booked directly online are rare and therefore a clear competitive advantage.
Personal contact reduces barriers
A named contact person on the website saves guests time and strengthens confidence in the business.
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Visibility and transparency from first contact to booking
The conceptual framework and specialist content of this Toolbox were developed by myAbility. The information provided has been compiled to the best of our knowledge and based on the information available at the time of publication. No guarantee is made as to the accuracy, completeness, currency, or precision of the content. It is recommended to independently verify relevant content or seek expert advice.
