Make Information Easy to Find
People with disabilities actively search for accessibility information. It is therefore essential that this information can be found quickly and without effort. A clear website structure and visible placement are key.
Core Requirements
| Visible menu item | Add a dedicated ”Accessibility” section to the main navigation or footer of the website |
| Named contact person | Provide a specific contact person with direct contact details |
| Accessible website | Design the website in accordance with WCAG 2.2 (Level AA). This has been legally required for online booking portals since June 28, 2025 (Accessibility Act / BaFG) |
| Multiple contact channels | Offer telephone, email, and written channels (chat) |
Practical Tips
| Placement of content | Do not hide the accessibility page under “Miscellaneous” or in the terms and conditions. Place it visibly in the main navigation or footer. This also improves findability through search engines and AI tools. |
| Overview of available aids | List additional aids and services in an easy-to-find location, so guests can see at a glance which items they can leave at home. These may include a shower stool, bath board, raised toilet seat, non-slip mats, or reacher. |
| Personal contact | For example: “Questions about accessibility? [Name] will be happy to help: [telephone], [email].” This builds trust and saves time for both sides. |
| Flexible communication channels | Cover telephone, email, and chat. For guests who are deaf or neurodivergent, a written channel is often the best option. For guests who are blind or have low vision, a phone call may be easier than navigating a complex website. |
| Technical accessibility check | Is the online booking tool compatible with screen readers? Does date entry work via keyboard? Are all form fields correctly labeled? If not, speak to the provider or find an alternative. |
Additional Information: Screen Readers
Screen readers are software programs that read digital content — such as websites, PDFs, or apps — aloud for users who are blind or have low vision. To ensure accessible content is genuinely usable, websites and documents should be tested for compatibility with the most common screen readers: