Make Booking Straightforward
A simple, accessible booking process and clear procedures save guests considerable time and support independent planning. Ideally, everything should be available online — without the need to call ahead. And when questions do arise, fast and competent answers should be readily available.
Core Requirements
| Direct bookability | Make accessible services and rooms available as a separate category that can be booked directly online. |
| Individual needs | Give guests the option to specify personal accessibility needs during the booking process. |
| Relevant information | Include specific accessibility information in the booking confirmation. |
| Competent assistance | Train staff to handle accessibility-related enquiries confidently. |
Practical Tips
| Visible booking options | Set up accessible rooms as a separate category and make them bookable online, not just on request. This demonstrates genuine consideration for guests with disabilities. |
| Additional services | Clearly list available aids and services or make them selectable via checkboxes. This allows guests to tailor their stay without unnecessary effort. |
| Flexible input | Offer an optional free-text field for individual needs in the booking form. |
| Detailed confirmation | Include specific accessibility information in the booking confirmation: Where is the accessible entrance? Where can guests park? Who should they contact with questions? |
| Prioritize accessibility enquiries | Respond promptly and competently to accessibility-related enquiries. Guests who ask about accessibility often need to plan more carefully and rely on timely, accurate answers. |
| Internal knowledge | Staff who handle enquiries — at reception, in reservations, or on social media — should be familiar with the property’s accessibility features. An internal checklist can be a practical support tool. Train staff to communicate competently and sensitively. |