An accessible reception area gives all guests a pleasant start to their stay. This module covers the key areas of the arrival experience: building access, wayfinding, reception, cloakroom, and check-in and check-out.
Concrete recommendations, guidance, and practical tips show how barriers can be reduced in day-to-day operations.
The reception area is your greatest opportunity. Businesses that are accessible to everyone here gain guests who come back.
KEY FACTS
Access determines participation
a portable ramp or door stopper delivers immediate improvement without structural work.
Orientation should be intuitive
Clear signage and strong contrast make it easier for all guests to navigate a property.
Information should be available through more than one sense
Important information should be available in at least two ways — for example visually, tactilely, or audibly — so that as many guests as possible can access it.
Enable comfortable, respectful communication
A lowered counter section or wheelchair-accessible table at reception can often be provided without immediate structural changes.
