Check-In & Check-Out
A clear check-in and check-out process gives guests confidence and reduces stress. Flexibility and personal support are often more important here than technical or structural solutions. The following measures should be considered:
Core Requirements
| Structure and orientation | Design clear and straightforward check-in and check-out processes |
| Flexibility | Adapt processes flexibly to different needs |
| Accessible information | Provide key information in clear language and in multiple formats |
Practical Tips
| Online check-in | Proactively offer digital check-in to reduce waiting times. This is particularly helpful for guests who find prolonged standing difficult or who prefer to avoid crowds. |
| Flexible process | Make check-in and check-out flexible. Where needed, offer guests the option to complete the process while seated or in their own . This provides guests with limited mobility or neurodivergence with a more comfortable, low-stimulation experience. |
| Multi-channel information | Make key information such as room details, Wi-Fi access, passwords, and emergency exits available in written and digital formats. This assists guests with hearing disabilities and enables the use of read-aloud functions via assistive devices. |
| Plain language | Offer both written and spoken information in plain language. This ensures that guests with learning disabilities and cognitive disabilities are well informed. |
| Keys and access | Offer key cards instead of keys that are hard to handle. This makes access easier for guests with limited fine motor skills. |
| Assistive tools | Provide assistive tools such as vibrating emergency pagers, shower stools, or reachers and proactively mention them at check-in. Thislets guests with relevant needs know that support is available. |