Reception Area & Communication
As the first point of contact, the reception area should be easy to reach, functionally designed, and equipped to meet a range of communication needs:
Core Requirements
| Accessibility | Design reception areas to be clearly visible, easy to reach, and well lit |
| Comfortable communication height | Provide solutions that allow conversations to take place at a comfortable height for all guests. |
| Accessible communication | Make information and communication options accessible for different needs |
Practical Tips
| Individual accessibility needs | Proactively ask guests whether they have any specific accessibility requirements — this makes all guests feel equally valued. |
| Lowered counter areas | Integrate a lowered counter section or provide an wheelchair-accessible table. This enables wheelchair users and guests of short stature to communicate more comfortably. |
| Written communication | Keep written communication options available (notepad, pen, or tablet). This facilitates communication with with guests who are deaf or hard of hearing. |
| Mobile payment | Use mobile payment terminals that can be brought directly to the guest. This makes payment more convenient for wheelchair users and guests with limited hand mobility. |
| Technical support | Clearly mark the availability of a hearing loop so guests who use hearing aids know that support is available. |
| Digital information | Offer forms and key information digitally and in larger text. This assists guests with visual disabilities and enables the use of read-aloud functions. |
Communication is key. Further guidance on inclusive communication is available in the module Accessibility Essentials.