Legal frameworks and technical standards form the foundation for accessible services and experiences. Factoring these in from the outset helps create reliable solutions and avoid costly adjustments later on. This module provides a concise overview of the most important legal requirements, standards, and information and support services available through the Vienna Chamber of Commerce (Wirtschaftskammer Wien).
Successful entrepreneurs think inclusively — and for good reason. Businesses that understand the legal framework can act with greater confidence and certainty.
Key Facts Every Business Should Know:
Legal Foundations
UN Convention on the Rights of Persons with Disabilities (UN CRPD) — binding in Austria since 2008
European Convention on Human Rights (ECHR) — European fundamental rights framework
Federal Disability Equality Act (BGStG) — in force since January 1, 2006; prohibits discrimination through barriers
Transitional periods for existing buildings — expired on 1 January 2016
Accessibility Act (BaFG) — in force since June 28, 2025; sets out requirements for digital accessibility
Further Information
Accessibility is internationally recognized as a human right. The UN Convention on the Rights of Persons with Disabilities (UN CRPD) provides the global framework and has been binding in Austria since 2008.
The European Convention on Human Rights (ECHR) additionally protects fundamental rights such as the prohibition of discrimination and the right to respect for private and family life.
At national level, the Federal Disability Equality Act (BGStG) forms the central legal framework and has been in force since January 1, 2006. It prohibits the discrimination of people with disabilities in access to goods and services and applies to businesses that make products, services, or information available to the public. Businesses in Vienna’s accommodation, food and beverage, and leisure sectors are therefore also affected. Barriers can, under certain conditions, be considered a form of discrimination.
Since June 28, 2025, the Accessibility Act (BaFG) has also been in force, setting out requirements for digital accessibility. Both laws apply independently of one another and have different legal consequences.
