Safety must be ensured for all guests. Clear information, reliable alert systems, and trained staff ensure that the right action is taken in an emergency.
Core Requirements
| Escape routes | Provide escape and rescue plans in every room that are clearly visible, high-contrast, and easy to understand. |
| Alerts | Ensure signals are perceivable both acoustically AND visually (two-sense principle). |
| Training | Train staff for evacuation procedures and emergency situations. |
Practical Tips
| Clear escape plans | Use large print and good contrast. In addition, provide an audio description of escape routes. This helps guests with visual impairments feel safer. |
| Additional alert aids | Offer alarm clocks with a light signal and/or a vibration pillow for the bed. These do not need to be installed in every room, but should be available on request. This ensures deaf guests can also be alerted in an emergency. |
| Check-in communication | Ensure staff know the evacuation procedure and explain it to guests with disabilities when needed at check-in. A discreet question works well here: “Do you need assistance with evacuation in an emergency?” For guests with mobility impairments, this information can be life-saving and builds trust. |
