Cognitive Disabilities & Neurodivergence
People with cognitive impairments or learning disabilities may process information more slowly or require clearly structured processes. Complex language, large amounts of information at once, or time pressure can quickly become overwhelming. Clear communication, well-organized information, and sufficient time help guests to use services independently.
Practical Tips
| Communicate simply and clearly | Use short sentences and avoid technical jargon where possible. This makes information easier to understand. |
| Check for understanding | Repeat important information where needed and ask whether everything is clear. This helps to prevent misunderstandings early on. |
| Present information clearly | Structure content in a clear and accessible way, whether on websites, in brochures, or on menus. Plain language improves understanding for everyone. |
| Make processes easy to follow | Step-by-step guidance, for example during check-in, ordering, or program activities, supports orientation. |
| Use visual aids | Symbols, pictograms, or images support understanding. |
| Allow sufficient time | Leave enough time for decisions, questions, or feedback and avoid creating time pressure. |
Neurodivergence
Neurodivergence describes different ways in which the brain processes information, including autism and ADHD. Neurodivergent people may perceive stimuli such as sound, light, or social situations more intensely or differently. This can affect attention, communication, and behavior.
Practical Tips
| Create clear structures | Present information in a clear, straightforward, and logical order. Clear structure supports orientation and understanding. |
| Offer low-stimulation environments | Where possible, take lighting, noise levels, and visitor numbers into account. Quieter areas or separate rooms can be helpful during conversations, consultations, or events. |
| Remain flexible | Neurodivergent people may experience social situations differently. Familiar conventions, such as sustained eye contact, can feel uncomfortable for some individuals. An open and flexible approach helps respect individual needs. |
| Provide quiet spaces | At events or in busy areas, quiet spaces (“silent rooms”) can be very helpful. They allow guests to reduce sensory input briefly and recover. |