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Colorful tiles on the roof of St. Stephen's Cathedral in Vienna

Vienna Media News 12/2014 First class service at new look Tourist Info Vienna

Vienna’s main information point for tourists on Albertinaplatz (corner of Maysedergasse), Tourist Info Vienna, has received a complete facelift over the past few months. The number of visitors who stop by to find out about the city and its attractions is steadily increasing and reached 450,000 in 2013. Thanks to the modernizations the centre is now fit for the future. The key criteria for the refurbishment of Vienna’s “visiting card” in the city centre was the functionality necessary to offer modern standards of service, and this had to be combined with a classic look that reflected the city’s charms. Delugan Meissl Associated Architects (DMAA) won the design competition which was contested by six Viennese architects in 2013. DMAA are building an international reputation and are responsible for projects such as the Porsche Museum in Stuttgart and the EYE national museum of film in the Netherlands (

Tourist Info Vienna is still firmly focused on providing a personal service, and Vienna Tourist Board staff offer advice to visitors in ten different languages. The remodelled info service is also well equipped for the digital age and is barrier-free. “We want to cater for the needs of older tourists who may have impaired hearing, vision or mobility, just as much as young backpackers,” explained Vienna Tourist Board Managing Director Norbert Kettner. “We designed the signage to be as intuitive as possible. Gold was chosen as the main colour and the views from the street invite the public to step inside.” Staff wear outfits matching the colour scheme by fashion designer Peter Holzinger, whose label superated has its own shop in the fourth district at Margaretenstrasse 46 (

The Jirsa ticketing office is still located within Tourist Info Vienna, providing visitors with paid services which are not part of Vienna Tourist Board’s free service including tickets for city tours or admission to attractions. The centre is now well prepared in advance of the large numbers expected for the Ringstrasse boulevard’s 150th anniversary celebrations which will take place in 2015. On October 10, 2014 the city’s new Hauptbahnhof (Main Station) officially opened and Vienna Tourist Board also has an office at this central hub. The Tourist Info service is located in the Austrian National Railways (ÖBB) Info Point on the main concourse, providing an initial contact point for visitors to the city. Open from 9am to 5pm every day, it offers information, free maps, brochures, a hotel reservation service, free WiFi and much more besides. There is also a Tourist Info at Vienna International Airport which offers assistance from 7am-10pm daily.

  • Tourist Info Vienna, corner of Albertinaplatz and Maysedergasse, 1010 Vienna, 09:00-17:00 daily
  • Tourist Info Hauptbahnhof (Vienna Main Station), ÖBB Info Point, Am Hauptbahnhof, 1100 Vienna, 09:00-17:00 daily
  • Tourist Info Flughafen Wien (Vienna International Airport), arrivals hall, 1300 Schwechat, 07:00-22:00 daily


Vienna Tourist Board
Verena Hable
Media Relations
Tel. (+ 43 1) 211 14-363



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